Ask me anything about UX, consulting, NYC, or whatever else you want to throw at me!

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    1. Whitney Hess

      The written proposal is just my formal documentation of several decisions that we've made verbally throughout the negotiation and discovery process. There's nothing that a prospective client would see in a proposal that would be a surprise to them, with the exception of the detailed delivery dates perhaps.

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      I did do a small bit of consulting for URDB when they were first getting started. Dan and Corey are good friends of mine and I think they're awesome guys. They are really onto something.

    6. Whitney Hess

      I don't have an explicit minimum, but if a prospective client told me their budget was $800, I'd recognize that they aren't willing to invest very much in their product and therefore that probably isn't a product I should invest my time in either.

    7. Whitney Hess

      To an extent. I like knowing about what's new, but I don't spend all my cash on the latest and greatest gadgets, nor do I add things to my life that don't fulfill an existing need (with some exceptions).

    8. Whitney Hess

      How imbalanced people's life experiences are. I don't expect everyone to be able to have the same opportunities, nor do I think that would be beneficial or appropriate. But the gap between the haves and have nots is far greater than I'm comfortable with.

    9. Whitney Hess

      The best advice I can give to anyone who wants to become a better writer is to write -- and to read -- as much as possible. I was never a good writer growing up, but I worked at it and have gotten better over the years. I still have a long way to go. But the more regularly you write, the more comfortable you become, and the more regularly you read, the more inspiration you have to draw from.

      When writing on your own blog, don't worry so much about perfect grammar and syntax. Just focus on clarity of thought. Express yourself in your own voice -- let your personality shine through. Reread what you've written and ask yourself if every paragraph makes a point and furthers your argument. Remove extraneous words and sentences. Just say what needs to be said, nothing more nothing less. That doesn't mean it needs to be dry, I just needs to be worth reading ;)

      Some great books on writing:
      On Writing by Stephen King
      http://www.amazon.com/Writing-Memoir-Craft-Stephen-King/dp/0684853523

      Ernest Hemingway on Writing
      http://www.amazon.com/Ernest-Hemingway-Writing-Larry-Phillips/dp/0684854295

      Good luck!

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      Yes, I am easily distracted, but when I love something, I really emerse myself in it. I try to give myself blocks of time to finish things and actually enjoy them, instead of trying to do 10 things at once. Here's a great article about the method that I use to do this:

      http://www.paulgraham.com/makersschedule.html

    15. Whitney Hess

      I think there's a reason we call them users -- they "use" our products, and they don't always pay for them, thus we can't call them customers (and sometimes they're internal staff actually getting paid). It's the best term we have for now, but it does sometimes prevent us from thinking of them as real people, which we need to do in order to serve them well.

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    20. Whitney Hess

      Nope, they have their own software that's pretty awesome. But honestly I use the pen more for referring back to my notes than I do for digitizing them. You can tap on any word in the notebook and it will play the exact part of the conversation that was happening when you wrote it.

      I use the pen for any meeting that I want to refer back to. It can be hard in conference rooms, but it comes with earbuds that act as a table mic.

Whitney Hess’s Bio

User experience designer, writer, consultant

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